Service Department Administrator (Customer Service Representative)

Service Department Administrator (Customer Service)

About Joe Warren & Sons Co., Inc. (JWS)

Joe Warren & Sons Company Inc., (JWS) is a leading provider of commercial refrigeration and food equipment services and sales throughout New England. Established in 1991, JWS is a family-owned and operated company headquartered in Norwood, MA, with a branch office in Brentwood, NH. JWS has a strong track record of above-market growth, driven by unwavering customer loyalty, a dedicated management team, and a renowned reputation for quality service.

Responsibilities

The successful candidate will be responsible for providing crucial administrative support to the Service Department, playing a pivotal role in the organization's continued success. This role involves a diverse range of duties, making multitasking and thriving under pressure essential.

• Correspondence Handling: Efficiently manage inbound correspondence, including phone calls, emails, and faxes, and direct them to the appropriate department.
• Customer and Team Support: Deliver prompt, accurate, and consistent responses to both customers and team members.
• Job Status Updates: Provide continuous updates on job statuses to internal teams and JWS customers.
• Customer Satisfaction: Conduct weekly follow-ups with customers to gauge satisfaction and address any concerns.
• Promote Positive Culture: Actively contribute to fostering a positive work environment and nurturing the company's culture.
• Other Administrative Duties: Undertake additional administrative tasks as assigned including:
  • Job Status Updates
  • Proposal approval process and follow through on execution
  • Fire Permit application processing & oversight
  • Third party website portal management 
  • Client & Data Entry

• Customer Service Experience: Experience in customer service or service-related industries is preferred.
• Communication Skills: Possess excellent written and verbal communication skills.
• Reliability: Demonstrate exceptional reliability, responsibility, and a personable demeanor.
• Attention to Detail: Exhibit a high level of accuracy and attention to detail in all tasks.
• Self-Motivation: Be a motivated, self-starter with a "team-first" attitude, eager to contribute to the collective success.
• Multitasking: Proven ability to routinely handle multiple tasks simultaneously.
• Empathy and Passion: Show empathy and passion towards both customers and fellow team members.
• Independence and Teamwork: Be capable of working independently while also being a valuable member of a collaborative team.

If you are a dynamic individual with a passion for customer service, exceptional organizational skills, and a commitment to teamwork, we encourage you to apply for the Service Department Administrator position at Joe Warren & Sons Co., Inc. (JWS). Join us in our exciting phase of growth and be a part of a company that values its employees and customers alike.

Why Choose JWS?

Join our community and revel in our comprehensive health coverage, competitive 401k matching, secure future planning with life insurance, a competitive pay structure, regular performance reviews, performance bonuses, and much more.

Empower your career with abundant training opportunities, professional development, tuition reimbursement, and our 'promote from within' culture.

Job Type: Full-time, on-site
Shift: 7:00AM-4:30PM  (This supports our Clients)
Salary: $40,000-55,000 per year

We are currently unable to sponsor work visas for this position. Applicants must be authorized to work in U.S. without sponsorship.

As an Equal Opportunity Employer, we provide equal opportunity to all qualified individuals regardless of race, sex, color, religious creed, religion, national origin, citizenship status, age, disability, pregnancy, ancestry, military service, or veteran status, genetic or carrier status, marital status, sexual orientation, or any classification protected by applicable federal, state, or local laws.