Service Coordinator
Brentwood, NH
Full Time
Mid Level
Service Coordinator – New Hampshire
About Joe Warren & Sons
Joe Warren & Sons Company, Inc. (JWS) is a leading provider of commercial refrigeration and food equipment services and sales throughout New England. Established in 1991, JWS is a family-owned and operated business headquartered in Norwood, MA, with branch offices in Brentwood, NH, and Moosup, CT. Our continued growth and success are driven by strong customer relationships, a dedicated team, and a reputation for delivering exceptional service. As we continue to expand, we are seeking a highly organized and motivated Service Coordinator to join our growing New Hampshire team.
Position Overview
The Service Coordinator plays a critical role in supporting daily service operations by coordinating technician schedules, dispatching service calls, and maintaining effective communication with customers and internal departments. This position requires strong organizational skills, sound judgment, and the ability to manage changing priorities in a fast-paced service environment. The successful candidate will focus on maximizing technician productivity, ensuring timely service delivery, and providing an exceptional customer experience. The Service Coordinator reports directly to the NH Service Manager.
Key Responsibilities
Service Coordination & Dispatch
At Joe Warren & Sons, we believe our employees are the foundation of our success. We offer a supportive, family-oriented work environment where teamwork, accountability, and professional growth are valued.
Competitive Compensation & Benefits
For more than 35+ years, JWS has built its reputation on exceptional service, strong relationships, and a commitment to its employees. Our ownership and management team remain actively involved in the business and invested in the success of our people.
Our core values — Communication, Accountability, and Respect — guide how we work together and serve our customers. If you're looking for an opportunity to grow with a respected, family-owned company, we encourage you to apply.
Additional Position Information
Job Type: Full-time | In-person
Work Location: In person – Brentwood, NH
Salary Range: $65,000–$75,000 annually
Shift: 7:00AM – 4:30PM
This position is currently designated as salaried (exempt), subject to applicable wage and hour requirements. Applicants must be authorized to work in the United States without employer sponsorship.
Equal Opportunity Employer
Joe Warren & Sons Company, Inc. is an Equal Opportunity Employer. We provide equal employment opportunities to all qualified applicants and employees without regard to race, color, religion, sex, national origin, age, disability, pregnancy, ancestry, military or veteran status, genetic information, marital status, sexual orientation, or any other status protected by applicable federal, state, or local law.
About Joe Warren & Sons
Joe Warren & Sons Company, Inc. (JWS) is a leading provider of commercial refrigeration and food equipment services and sales throughout New England. Established in 1991, JWS is a family-owned and operated business headquartered in Norwood, MA, with branch offices in Brentwood, NH, and Moosup, CT. Our continued growth and success are driven by strong customer relationships, a dedicated team, and a reputation for delivering exceptional service. As we continue to expand, we are seeking a highly organized and motivated Service Coordinator to join our growing New Hampshire team.
Position Overview
The Service Coordinator plays a critical role in supporting daily service operations by coordinating technician schedules, dispatching service calls, and maintaining effective communication with customers and internal departments. This position requires strong organizational skills, sound judgment, and the ability to manage changing priorities in a fast-paced service environment. The successful candidate will focus on maximizing technician productivity, ensuring timely service delivery, and providing an exceptional customer experience. The Service Coordinator reports directly to the NH Service Manager.
Key Responsibilities
Service Coordination & Dispatch
- Receive, prioritize, and process incoming service requests via phone, email, and other communication channels
- Create, manage, and adjust daily technician schedules for emergency, scheduled, and follow-up service calls
- Assign technicians based on skill set, geographic location, availability, and service requirements to maximize efficiency and productivity
- Maintain an accurate, real-time dispatch board reflecting technician assignments, service progress, and job status
- Monitor daily and upcoming service workloads, identify scheduling conflicts, and coordinate necessary adjustments
- Collaborate with the MA Service Department, as needed, to balance workloads and optimize technician resources
- Serve as a primary point of contact for customers regarding service requests, scheduling, and job status
- Provide timely updates regarding technician availability, appointment changes, service progress, and follow-up requirements
- Address customer questions and concerns professionally, escalating issues to the NH Service Manager when appropriate
- Ensure service orders and customer account information are accurately entered and maintained in company systems
- Communicate service order updates, pricing information, and quote status as appropriate
- Coordinate with the Parts Department to confirm parts availability and support timely scheduling of service work
- Maintain effective communication with technicians, service management, and other departments to support daily operations
- Identify operational challenges and recommend improvements to scheduling, communication, and service coordination processes
- Follow company safety policies and procedures
- Perform other related duties as assigned by management
- High school diploma or equivalent required
- Minimum of 5 years of experience in customer service, dispatching, scheduling, or a related operational support role
- Experience in commercial service, HVAC, refrigeration, food equipment, or a similar field preferred
- Strong organizational and time-management skills with the ability to manage multiple priorities simultaneously
- Excellent verbal and written communication skills, with a customer-focused approach.
- Demonstrated sound judgment, problem-solving abilities, and attention to detail
- Ability to work independently while collaborating effectively with technicians, management, and other departments
- Proficiency in Microsoft Office and general business software; experience with dispatch or service management systems preferred
- Familiarity with New Hampshire geography and surrounding service territories preferred
- Ability to remain professional, adaptable, and solution-oriented in a fast-paced environment
- Ability to work effectively in a busy office environment with frequent interruptions and changing priorities
- Regular use of computers, phones, and standard office equipment
- Frequent interaction and movement throughout the office to coordinate with staff and technicians
- Occasional light lifting of office supplies, packages, and equipment
At Joe Warren & Sons, we believe our employees are the foundation of our success. We offer a supportive, family-oriented work environment where teamwork, accountability, and professional growth are valued.
Competitive Compensation & Benefits
- Comprehensive medical, free dental, and vision insurance
- Company-funded Health Savings Account (HSA)
- 401(k) retirement plan with a 4% Safe Harbor match
- Company-provided life insurance and short- and long-term disability coverage
- Competitive compensation with regular performance reviews and opportunities for increases
- Performance bonuses and quarterly company-wide incentive program payout
- Nine company-paid holidays and paid time off
- Career advancement and professional development opportunities
- Employee referral bonuses
For more than 35+ years, JWS has built its reputation on exceptional service, strong relationships, and a commitment to its employees. Our ownership and management team remain actively involved in the business and invested in the success of our people.
Our core values — Communication, Accountability, and Respect — guide how we work together and serve our customers. If you're looking for an opportunity to grow with a respected, family-owned company, we encourage you to apply.
Additional Position Information
Job Type: Full-time | In-person
Work Location: In person – Brentwood, NH
Salary Range: $65,000–$75,000 annually
Shift: 7:00AM – 4:30PM
This position is currently designated as salaried (exempt), subject to applicable wage and hour requirements. Applicants must be authorized to work in the United States without employer sponsorship.
Equal Opportunity Employer
Joe Warren & Sons Company, Inc. is an Equal Opportunity Employer. We provide equal employment opportunities to all qualified applicants and employees without regard to race, color, religion, sex, national origin, age, disability, pregnancy, ancestry, military or veteran status, genetic information, marital status, sexual orientation, or any other status protected by applicable federal, state, or local law.
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